The 5 Best VoIP Service Providers

VoIP, or voice over internet protocol, is becoming a common choice for businesses wishing to improve their phone systems. VoIP allows you to make phone calls via the internet rather than using a regular phone line, which can be more convenient and cost-effective. It might be challenging to select a VoIP service provider, though, due to the abundance of options available.

To fill this void, we present ourselves. If you're looking for a reliable VoIP provider in the United Kingdom, go no further; we've done the legwork and prepared a list of the top 5 here.

There is a service here for everyone from solopreneurs to mobile employees to multinational conglomerates. Without further ado, let's dive in and see which VoIP providers truly stand out.

How to choose the best VoIP service?

You should give some thought to the following questions when deciding on a VoIP provider for your company. For consideration in your choice, consider the following:

• Features: Choose a VoIP service provider that provides the capabilities you require, as they vary widely amongst providers. Telephones typically contain such standard amenities as call waiting, voicemail, caller ID, and call forwarding. Video conferencing, instant messaging, and interaction with other corporate software are just a few of the cutting-edge capabilities that may be available from other suppliers.
• Reliability: You need to be able to trust your VoIP provider for consistent service. Try to find a service that promises a lot of uptime and has a solid track record of keeping its promises.
• Cost: Money is a natural consideration. Unlimited calling plans are available from some VoIP services for a single monthly fee, while other companies have different rates depending on how much time is used. Choose a service that matches your financial constraints.
• Customer support: When problems arise with your VoIP service, you need prompt assistance from a helpful customer service representative. Be sure the service you end up going with has reliable phone, email, and/or chat assistance for its customers.

You may select the most suitable VoIP provider for your company's requirements by remembering the aforementioned considerations. In this section, we will discuss the best five VoIP companies in the UK.

The Best VoIP service providers [Our choices]

We've collated our list of best VoIP Service Providers right here in case you're running short of time:

1. RingCentral - In order to help businesses optimise their operations, RingCentral is a cloud-based VoIP service provider that provides a variety of communication solutions.
2. 8x8 - 8x8 is the industry standard for cloud-based unified communication services. Their VoIP services cover the gamut from phone systems for businesses to call centres to online gatherings.
3. Vonage - With Vonage, a well-known VoIP service provider, businesses can easily keep in touch with their employees, partners, and consumers. With Vonage, you can do anything from making and receiving calls to sending and receiving messages to hosting video conferences.
4. Ooma - Ooma is a VoIP service provider that operates in the cloud, providing a variety of solutions for maintaining contact with employees and clients. Ooma is a unified communications platform that allows users to make and receive calls, send and receive messages, and have video conferences.
5. Nextiva - When it comes to corporate communications, Nextiva is the industry standard. The company provides a wide variety of solutions to help companies stay in touch with their employees, partners, and consumers.

Next, let's dive into each provider and examine:

• Who they are
• Some of the best features of the platform
• The pros
• The cons

1. RingCentral

In order to help businesses optimise their operations, RingCentral is a cloud-based VoIP service provider that provides a variety of communication solutions. In addition to making and receiving phone calls, sending and receiving text messages, and hosting video conferences, RingCentral also allows users to do all of these things from a single interface. They have multiple pricing tiers to accommodate organisations of varying sizes, and they have gotten high marks for their cutting-edge tools, dependability, and helpful customer service. In this article, we'll examine RingCentral in detail to see how it compares to other leading VoIP companies in the UK and elsewhere.

Features of RingCentral

1. Cloud-based communication platform: RingCentral's technology is cloud-based, so there's no need to install any special gear or connect any new phone lines. Use a mobile app or web browser to make and receive calls, send and receive messages, and host video conferences with others.
2. Advanced call management: RingCentral's advanced call management tools are created to assist organisations maintain efficiency and organisation. In order to handle a large number of incoming calls, you can design call routing rules, personalised greetings and hold music, and call queues.
3. Integrated team messaging: Send and receive messages, share files, and work in real time with your team with RingCentral's integrated team messaging function. Make a special squad for each of your endeavours or departments.
4. Video conferencing: With RingCentral's video conferencing capability, you can host online meetings with as many as 200 people participating from all around the world. Sharing your screen, recording meetings, and using virtual backdrops all contribute to a more formal atmosphere.
5. Integration with other business apps: RingCentral's compatibility with various corporate applications is extensive, and it includes popular options like Salesforce, Microsoft Teams, and Google Workspace. Because of this, you can centralise your resources and simplify your processes.

Pros of RingCentral

• Several high-end features: RingCentral's suite of premium services includes a wide variety of upgrades meant to improve business communication. RingCentral's platform provides everything you need to keep in touch with your team and clients, from call routing and administration to video conferencing and team chat.

• Scalability: RingCentral's pricing options are adaptable to your business's changing demands, allowing you to add or remove users as necessary. This means you can expand your company without having to find a new service provider.

• Excellent customer support: RingCentral's 24/7 phone and chat support is only one example of the company's stellar reputation for customer service. In addition to the FAQ, they provide a user-run forum where you may ask questions and obtain answers from other customers.

Cons of RingCentral

• Cost: Although they have a number of pricing tiers to choose from, RingCentral's service can be more pricey than some of its rivals, especially for smaller organisations. For organisations trying to keep expenses down, this may be a drawback.

• Complexity: RingCentral's platform includes a lot of capabilities, but mastering them all may take some time. If you're not used to working with VoIP systems, you can be overwhelmed or confused by the platform.

• Reliance on internet connection: RingCentral, like all VoIP systems, requires constant and consistent access to the internet. You may have call quality and reliability concerns if your internet connection is slow or regularly goes out.

2. 8x8

8x8 is the industry standard for cloud-based unified communication services. Their VoIP services cover the gamut from phone systems for businesses to call centres to online gatherings. One of the reasons 8x8 is so popular among firms looking to improve efficiency is that it allows for unified management of all communication channels. Here, we'll analyse 8x8's features and pricing in relation to those of other leading VoIP companies in the UK.

Features of 8x8

1. Business phone systems: With features like call routing, voicemail, and caller ID, 8x8's business phone systems facilitate improved internal and external communication. They provide the option to utilise a standard desk phone or a softphone on a laptop or mobile device.
2. Contact centre solutions: Contact centre solutions from 8x8 are made to assist organisations in handling a high influx of consumer calls and requests for assistance. In order to help businesses provide better service to their customers, they provide tools like call queuing, call recording, and sophisticated analytics.
3. Video meetings: Using 8x8's video meetings function, users may have online gatherings with as many as 100 people participating. Meetings can be recorded, users can share their screens, and simulated conference rooms can be used to set a more formal tone.
4. Integration with other business apps: Several additional business tools, such as Salesforce, Microsoft Teams, and G Suite, can be integrated with 8x8. Because of this, you can centralise your resources and simplify your processes.
5. Mobile app: With the 8x8 mobile app, customers may make and receive calls, send and receive messages, and have video conferences from their mobile devices. Having this capability makes it simple to maintain contact with others and get work done when travelling.

Pros of 8x8

• Advanced features: 8x8's advanced features are aimed at improving business communication and include a wide variety of tools. 8x8's platform includes everything you need to stay in touch with your team and customers, including call management, contact centre solutions, video meetings, and connectivity with other business software.

• Scalability: 8x8's pricing is modular, allowing you to add or remove users as your business grows or shrinks. This means you can expand your company without having to find a new service provider.

• Reliability: 8x8's service has a stellar reputation for dependability and availability. The reliability and quality of their calls have been praised, making them an indispensable tool for companies whose success depends on constant interaction with clients and suppliers.

Cons of 8x8

• Cost: 8x8's service can be more costly than that of some of its rivals, especially for firms of a lesser size. For organisations trying to keep expenses down, this may be a drawback.

• Complexity: 8x8's platform contains a lot of capabilities, but learning how to use them all can be a time-consuming process. If you're not used to working with VoIP systems, you can be overwhelmed or confused by the platform.

• Customer support: While 8x8's customer service is available around the clock, some users have complained about lengthy wait times and a lack of accessibility. This is problematic for firms who require immediate assistance in times of crisis.

3. Vonage

With Vonage, a well-known VoIP service provider, businesses can easily keep in touch with their employees, partners, and consumers. With Vonage, you can do anything from making and receiving calls to sending and receiving messages to hosting video conferences. They have a number of different pricing tiers to accommodate organisations of varying sizes, and they have gotten rave reviews for their intuitive UI, affordable prices, and consistent quality of service. Here, we'll analyse Vonage's features and pricing in relation to those of competing VoIP companies in the UK.

Features of Vonage

1. Business phone systems: Vonage provides a number of business phone systems to meet the communication demands of companies of varying sizes. They provide the option to utilise a standard desk phone or a softphone on a laptop or mobile device.
2. Virtual receptionist: With Vonage's virtual receptionist service, companies can programme their own greetings and menu options for incoming calls. This contributes to a reputable presentation and can enhance relations with clients.
3. Voicemail transcription: Vonage's voicemail transcription service converts your voicemails to text and forwards them to your inbox as an attachment. When you can't listen to a message, you can at least rapidly read it and respond to it.
4. Integration with other business apps: Vonage can work with a wide variety of other corporate software, such as Salesforce, Microsoft Teams, and G Suite. Because of this, you can centralise your resources and simplify your processes.
5. Competitive pricing: Vonage's price plans are competitive and can be customised to meet the needs of businesses of all sizes. Depending on your call frequency and duration needs, you can choose between an unlimited and a metered plan.

Pros of Vonage

• Competitive pricing: Vonage's competitive pricing means that it can meet the needs of businesses of all sizes and budgets. They make it simple to select a plan that works within your budget by providing both unlimited and metered options.

• Customisation options: Among the many customizable features offered by Vonage is the ability to interface with third-party corporate applications and record personalised greetings and menus for incoming callers. Thanks to this, the service may easily be modified to meet the specific requirements of your company.

• Voicemail transcription: By converting voicemails into text, Vonage's transcription tool can save organisations valuable time and effort. For companies who get a lot of mails, this can be especially helpful.

Cons of Vonage

• Call quality issues: Poor call quality and lost calls have been reported by a small number of Vonage customers. While their rarity, problems like this can be extremely inconvenient for organisations whose success hinges on regular interaction with their clients and partners.

• Limited international calling: Calls to some countries may not be available or may cost more than with other providers, and Vonage's international calling rates are generally higher than those of its competitors. This can be a problem for companies that frequently make international phone calls.

• Limited scalability: Although while Vonage has a number of different pricing tiers to accommodate organisations of varying sizes, the company's service may not be as easily scaled as that of some of its rivals. For enterprises with ambitious plans for growth and expansion, this may be a serious setback.

4. Ooma

Ooma is a VoIP service provider that operates in the cloud, providing a variety of solutions for maintaining contact with employees and clients. Ooma is a unified communications platform that allows users to make and receive calls, send and receive messages, and have video conferences. They feature a reasonable pricing structure that may appeal to smaller organisations, and they get high marks for dependability, call quality, and help from customers. In this article, we will examine Ooma in greater detail and see how it stacks up against other leading VoIP service providers in the UK.

Features of Ooma

1. Business phone systems: Ooma's corporate phone systems include numerous useful functions, such as call forwarding, caller ID, and voicemail. They provide the option to utilise a standard desk phone or a softphone on a laptop or mobile device.
2. Virtual receptionist: With the Ooma virtual receptionist tool, organisations may record their own greetings and menu options for incoming calls. This contributes to a reputable presentation and can enhance relations with clients.
3. Conference calling: With Ooma's conference calling function, you and up to 24 other people can have a video chat in real time. Meetings can be recorded, users can share their screens, and simulated conference rooms can be used to set a more formal tone.
4. Affordable pricing: Ooma's pricing is reasonable, and there are no surprises or mandatory commitments. Cost-effectiveness makes this a viable option for startups and other small businesses.
5. Mobile app: In addition to making and receiving calls, sending and receiving texts, and hosting video conferences, the Ooma mobile app also enables users to do all of these things from their mobile devices. Having this capability makes it simple to maintain contact with others and get work done when travelling.

Pros of Ooma

• Affordable pricing: Ooma's price options are reasonable, and there are no surprises or long-term commitments. Cost-effectiveness makes this a viable option for startups and other small businesses.

• Advanced features: Ooma's sophisticated features include the ability to handle incoming calls, a virtual receptionist, and group calls. Including these tools will improve the efficiency and effectiveness of company communications.

• Customer support: Support is another area in which Ooma excels; the company makes itself available to its consumers around the clock via phone and email. In addition to the FAQ, they provide a user-run forum where you may ask questions and obtain answers from other customers.

Cons of Ooma

• Limited scalability: Scalability may be an issue with Ooma's service compared to rivals. For enterprises with ambitious plans for growth and expansion, this may be a serious setback.

• Limited international calling: Ooma's international calling rates may be higher than those of its competitors, and the company may not provide service to all countries. This can be a problem for companies that frequently make international phone calls.

• Limited conference calling capacity: While Ooma does provide conference calling, only 25 people can join at once. Larger organisations or groups that regularly have extensive meetings may require more space than this offers.

5. Nextiva

When it comes to corporate communications, Nextiva is the industry standard. The company provides a wide variety of solutions to help companies stay in touch with their employees, partners, and consumers. Nextiva is a unified communications platform that allows users to make and receive calls, send and receive messages, and have video conferences. They have multiple pricing tiers to accommodate organisations of varying sizes, and have garnered high marks for their intuitive UI, dependability, and helpful staff. Here, we'll analyse Nextiva's features and pricing in relation to those of competing VoIP companies in the UK.

Features of Nextiva

1. Business phone systems: Nextiva's business phone solutions, which include features like call routing, voicemail, and caller ID, are made to improve collaboration inside an organisation. They provide the option to utilise a standard desk phone or a softphone on a laptop or mobile device.
2. Virtual receptionist: Nextiva's virtual receptionist feature lets organisations record their own welcomes and menu options for incoming calls. This contributes to a reputable presentation and can enhance relations with clients.
3. Video meetings: With Nextiva's video meetings functionality, customers may host virtual gatherings with up to 250 people participating. Meetings can be recorded, users can share their screens, and simulated conference rooms can be used to set a more formal tone.
4. Integration with other business apps: Nextiva is compatible with many other business apps, such as Salesforce, Microsoft Teams, and G Suite. Because of this, you can centralise your resources and simplify your processes.
5. Customer support: Nextiva has a reputation for having first-rate customer care and provides it via phone and email around the clock. In addition to the FAQ, they provide a user-run forum where you may ask questions and obtain answers from other customers.

Pros of Nextiva

• Advanced features: Nextiva's suite of advanced features is built around facilitating better corporate communication. Nextiva's platform provides a full range of communication options, from call management and contact centre features to video conferencing and connectivity with other business software, so that your organisation can easily stay in touch with its customers and employees.

• Excellent customer support: Nextiva's phone and email support are always open to customers, and they have a reputation for being very helpful. In addition to the FAQ, they provide a user-run forum where you may ask questions and obtain answers from other customers.

• Scalability: Nextiva's plans are adaptable to your business's changing demands, allowing you to add or remove users as necessary. This means you can expand your company without having to find a new service provider.

Cons of Nextiva

• Cost: Nextiva's service can be more costly than those of its competitors, especially for enterprises of a smaller size. For organisations trying to keep expenses down, this may be a drawback.

• Complexity: Problems with Nextiva's platform stem from its depth of functionality and user-friendliness. If you're not used to working with VoIP systems, you can be overwhelmed or confused by the platform.

• Limited international calling: Nextiva's international calling options are limited; the company may not provide service to all countries, and its rates may be higher than those of its competitors. This can be a problem for companies that frequently make international phone calls.

Conclusion

VoIP service providers have quickly become an indispensable resource for companies of all sizes, since they allow for more adaptable and affordable internal and external communication. Here, we take a look at RingCentral, 8x8, Vonage, Ooma, and Nextiva, the five most popular VoIP companies in the UK. Each of these service providers has its own set of advantages and disadvantages, but they all provide flexible pricing structures and feature sets to meet the demands of businesses of varying sizes.

Whether you're a sole proprietor or a multinational conglomerate, taking your time to compare VoIP providers is crucial. Keeping your business connected and productive is possible by carefully considering the features, pricing, and customer service each supplier offers.

We're hoping you've found this post's summary of the best UK VoIP providers to be useful. Your company can reap the rewards of better communication, greater production, and satisfied customers by switching to a VoIP service provider.